. Intel Pentium 4 or AMD Athlon 64 processor.
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Microsoft Windows 7 with Service Pack 1, Windows 8.1, or Windows 10. 1 GB of RAM (3 GB recommended) for 32 bit; 2 GB of RAM (8 GB recommended) for 64 bit.
2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices). 1024 x 768 display (1280 x 800 recommended). To view Illustrator in HiDPI mode, your monitor must support a resolution of 1920 x 1080 or more. OpenGL 4.x. To use the new Touch workspace in Illustrator, you must have a touch-screen-enabled tablet/monitor running Windows 8.1 or Windows 10 (Microsoft Surface Pro 3 recommended).
Optional: To use GPU Performance: an Intel, NVIDIA, or AMD video adapter from those listed below (medium/high-end recommended); 1 GB of VRAM (2 GB recommended); and latest drivers for optimal performance. October 2017 release of Illustrator CC is not supported on Windows 10 version 1507.
NOTICE TO USERS:. Internet connection, Adobe ID, and acceptance of license agreement required to activate and use this product. This product may integrate with or allow access to certain Adobe or third-party hosted online services. Adobe services are available only to users 13 and older and require agreement to additional and the. Applications and services may not be available in all countries or languages and may be subject to change or discontinuation without notice. Additional fees or membership charges may apply.
Illustrator is not supported on virtualized or server-based environments. These environments include, but are not limited to, Citrix Metaframe/Citrix Presentation Server, NVIDIA Grid, Microsoft App-V, VMWare, Parallels, and Virtual PC. 'Thin Clients' are also server-based environments.
Intel Pentium 4 or AMD Athlon 64 processor. Microsoft Windows 7 with Service Pack 1, Windows 8.1, or Windows 10. 1 GB of RAM (3 GB recommended) for 32 bit; 2 GB of RAM (8 GB recommended) for 64 bit. 2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices). 1024 x 768 display (1280 x 800 recommended).
To view Illustrator in HiDPI mode, your monitor must support a resolution of 1920 x 1080 or more. OpenGL 4.x. To use the new Touch workspace in Illustrator, you must have a touch-screen-enabled tablet/monitor running Windows 8.1 or Windows 10 (Microsoft Surface Pro 3 recommended). Optional: To use GPU Performance: an Intel, NVIDIA, or AMD video adapter from those listed below (medium/high-end recommended); 1 GB of VRAM (2 GB recommended); and latest drivers for optimal performance. Multicore Intel processor with 64-bit support.
macOS version 10.13 (High Sierra), 10.12 (Sierra) or Mac OS X version 10.11 (El Capitan). 2 GB of RAM (8 GB recommended). 2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices).
![Citrix Receiver For Mac Adobe Cc 2018 Citrix Receiver For Mac Adobe Cc 2018](https://www.usask.ca/ict/images/hardware-software-images/software-center2.png)
1024 x 768 display (1280 x 800 recommended). Optional: To use GPU Performance: Your Mac should have a minimum of 1 GB of VRAM (2 GB recommended), and your computer must support OpenGL version 4.0 or greater. To check for VRAM values: Choose Mac About This Mac (Graphics information). To find out if your computer supports the required OpenGL version (4.0 or later), see this. Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services.
NOTICE TO USERS:. Internet connection, Adobe ID, and acceptance of license agreement required to activate and use this product. This product may integrate with or allow access to certain Adobe or third-party hosted online services. Adobe services are available only to users 13 and older and require agreement to additional and the. Applications and services may not be available in all countries or languages and may be subject to change or discontinuation without notice.
Additional fees or membership charges may apply. Illustrator is not supported on virtualized or server-based environments. These environments include, but are not limited to, Citrix Metaframe/Citrix Presentation Server, NVIDIA Grid, Microsoft App-V, VMWare, Parallels, and Virtual PC. 'Thin Clients' are also server-based environments.
Intel Pentium 4 or AMD Athlon 64 processor. Microsoft Windows 7 with Service Pack 1, Windows 8.1, or Windows 10. 1 GB of RAM (3 GB recommended) for 32 bit; 2 GB of RAM (8 GB recommended) for 64 bit. 2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices). 1024 x 768 display (1280 x 800 recommended).
To view Illustrator in HiDPI mode, your monitor must support a resolution of 1920 x 1080 or more. OpenGL 4.x. To use the new Touch workspace in Illustrator, you must have a touch-screen-enabled tablet/monitor running Windows 8.1 or Windows 10 (Microsoft Surface Pro 3 recommended). Optional: To use GPU Performance: an Intel, NVIDIA, or AMD video adapter from those listed below (medium/high-end recommended); 1 GB of VRAM (2 GB recommended); and latest drivers for optimal performance. The following video adapter series support the new Windows GPU Performance features in Illustrator. Multicore Intel processor with 64-bit support. Mac OS X versions 10.9, 10.10, or 10.11(recommended).
2 GB of RAM (8 GB recommended). 2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices).
1024 x 768 display (1280 x 800 recommended). Optional: To use GPU Performance: Your Mac should have a minimum of 512 MB of VRAM (2 GB recommended), and your computer must support OpenGL version 4.0 or greater. To check for VRAM values: Mac 10.9: Choose Mac About This Mac More Info (Graphics information). Mac 10.10, 10.11: Choose Mac About This Mac (Graphics information).
To find out if your computer supports the required OpenGL version (4.0 or later), see this. Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services. NOTICE TO USERS:.
Internet connection, Adobe ID, and acceptance of license agreement required to activate and use this product. This product may integrate with or allow access to certain Adobe or third-party hosted online services. Adobe services are available only to users 13 and older and require agreement to additional and the.
Applications and services may not be available in all countries or languages and may be subject to change or discontinuation without notice. Additional fees or membership charges may apply. Illustrator is not supported on virtualized or server-based environments.
These environments include, but are not limited to, Citrix Metaframe/Citrix Presentation Server, NVIDIA Grid, Microsoft App-V, VMWare, Parallels, and Virtual PC. 'Thin Clients' are also server-based environments. Intel Pentium 4 or AMD Athlon 64 processor. Microsoft Windows 7 with Service Pack 1, Windows 8, or Windows 8.1.
1 GB of RAM (3 GB recommended) for 32 bit; 2 GB of RAM (8 GB recommended) for 64 bit. 2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices). 1024 x 768 display (1280 x 800 recommended). To view Illustrator in HiDPI mode, your monitor must support a resolution of 1920 x 1080 or more. For more information, see.
To use the new Touch workspace in Illustrator, you must have a touch-screen-enabled tablet/monitor running Windows 8.1 (Microsoft Surface Pro 3 recommended). Multicore Intel processor with 64-bit support. Mac OS X v10.7, v10.8, v10.9, or v10.10. 2 GB of RAM (8 GB recommended). 2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices).
1024 x 768 display (1280 x 800 recommended). Internet connection and registration are necessary for required software activation, validation of subscriptions, and access to online services. Intel® Pentium® 4 or AMD Athlon® 64 processor. Microsoft® Windows® 7 with Service Pack 1, Windows 8 or Windows 8.1.
1 GB of RAM (3 GB recommended) for 32 bit; 2G B of RAM (8 GB recommended) for 64 bit. 2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices).
1024 x 768 display (1280 x 800 recommended). Internet connection and registration are necessary for required software activation, membership validation, and access to online services.
Multicore Intel processor with 64-bit support. Mac OS X v10.6.8, v10.7, v10.8, or v10.9. 2 GB of RAM (8 GB recommended). 2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices).
1024 x 768 display (1280 x 800 recommended). Internet connection and registration are necessary for required software activation, membership validation, and access to online services.
This product may integrate with or allow access to certain Adobe or third-party hosted online services. Adobe online services, including the Adobe® Creative Cloud™ service, are available only to users 13 and older and require agreement to additional and Adobe's online. The applications and online services are not available in all countries or languages, may require user registration, and may be subject to change or discontinuation without notice. Additional fees or membership charges may apply. NOTICE TO USERS: Illustrator is not supported on virtualized or server-based environments. These environments include, but are not limited to, Citrix Metaframe/Citrix Presentation Server, NVIDIA Grid, Microsoft App-V, VMWare, Parallels, and Virtual PC.
'Thin Clients' are also server-based environments.
A list containing the majority of Citrix Workspace app for Mac (formerly Receiver for Mac) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies. The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know.
For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected. There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter. Receiver for Mac / Workspace app for Mac.
WdtID Brief Description of Issue Brief Description of Fix Applicable Product Versions Affected (if known) Link to supplemental Support Article(s) 1 Bloomberg keyboard and finger print scanner not redirecting to Citrix session. Redirection of this device is not fully supported but there is a method to follow that can be tried to get it working, as explained in the CTX article. 2 Windows Mac users connect to NetScale full VPN, they cannot reach external websites.
![Receiver Receiver](/uploads/1/2/5/3/125370322/781120642.png)
Split DNS is not working. This is by design. The Mac VPN client does not support split DNS so all DNS requests are sent to NetScaler for resolution. If NetScaler cannot resolve the domain name then users will get an invalid response.
This issue will be fixed under an existing enhancement request. 3 When using HDX 3D Pro, a black box may appear around some custom cursors. This is a known issue and 32-bit cursors are being investigated as part of the product road maps for Citrix Receiver for Mac. Cursors that employ shadow effects for example are classed as 32-bit cursors and not currently supported by Receiver for Mac. 4 If using a proxy connection, communication over EDT fails. This is a known issue.
Receiver for Mac 12.5. 5 You receive an 'Initialization failed' error. This is caused by an upgrade to macOS Sierra. Upgrade to Receiver for Mac 12.3 which is compatible with this OS. 6 Delivering a proxy.pac file to clients via NetScaler Session Policies works for Windows devices but now Mac. At the moment, only Windows devices are supported. Proxy PAC support for MacOS is currently being worked on.
7 When launching an application or desktop you may receive error 'System Extension Blocked'. A new feature introduced to MacOS High Sierra requires user approval to load any newly-installed third-party kernel extensions. Navigate to 'System Preferences - Security & Privacy' and click 'Allow' against 'Citrix Systems Inc'. Citrix Receiver for Mac 12.7 and above, and MacOS High Sierra. 8 French Canadian special accent characters do not display correctly when accessing a Windows 7 VDA.
Upgrade to Receiver for Mac 12.7. Citrix Receiver for Mac 12.4. 9 Alt+Tab does not switch properly all the time and Alt+Enter does not work in Excel.
Upgrade to Receiver for Mac 12.7. Citrix Receiver for Mac 12.6. 10 When using a DisplayLink docking station with v3.1 drivers and Receiver for Mac there is a high ICA RTT spike over 1000ms.
Upgrading to DisplayLink v4.0 drivers and MacOS 10.13 High Sierra resolves the issue. The issue is still being investigated for earlier MacOS versions. Citrix Receiver for Mac 12.6 and 12.7.